Emaar Türkiye , branch of Emaar properties which is a real-estate company that was established in 1997 in the United Arab Emirates, and is being led by Mr.Mohamed Alabbar. Emaar Türkiye manages a lot of shopping malls and is famous for its pioneering projects such as Burj Khalifa, Emaar has expanded on an international level, providing the industry with more innovations and sustainability among others.
Country
Türkiye
Employees
6,500+
Use-case
Task management
Industry
Real estate
#CONTEXT
The challenge
Facing significant challenges in handling numerous proposals, contracts, and compliance tasks, Emaar Türkiye partnered with Workiom to develop a tailored solution that centralized data storage and management, significantly improving operations and enhancing the tenant experience.
Facility managers in mega malls encountered various operational challenges that disrupted efficient management:
Managing scattered tenant data including current status, complaints, requests, and financial follow-ups without a centralized system.
Lack of visibility over overdue payments and inconsistent complaint handling added further complexity to tenant operations.
Workiom's solution:
To address these challenges, Workiom provided a comprehensive solution designed to optimize facility management:
Tenant Operations Management: A centralized tenant management app (CRM system) was built in Workiom, allowing the team to track tenant status, follow up on complaints and requests, and monitor financial obligations including overdue payments.
Report dashboard
Compliance Management: Provided tools for conducting regular audits of tenant spaces and automate reminders for compliance-related tasks and insurance checks, ensuring adherence to regulations and standards.
Application Management: The online form system simplified the application process, eliminating the need for frequent website updates and proposal reviews.
360-Degree Tenant View: Custom lists and relational fields created comprehensive profiles for each tenant, linking requests, complaints, and payment records in one place.
Automation and Alerts: Workiom introduced automation to notify finance teams about overdue payments and alert relevant departments when new tenant issues arise.
Results and benefits:
Implementing Workiom’s solutions has led to several significant benefits for facility management:
Streamlined Communication: Centralization of data and automated workflows reduced the need for manual follow-ups and improved coordination between leasing, operations, and finance departments.
Increased Productivity and Tenant Satisfaction: Streamlined processes led to increased productivity among facility managers and improved tenant satisfaction.
Enhanced Collaboration and Communication: Centralized data storage and easy access to information facilitated better collaboration and communication between teams and stakeholders, improving overall efficiency.
Permissions & Role Access: Teams accessed only the modules relevant to their role, reducing noise and improving decision-making accuracy.
Email Integration: A native Gmail integration centralized all tenant communication inside Workiom, ensuring that email threads related to requests, complaints, or payments were tracked alongside operational data.
Digital Impact: The transformation empowered the Emaar Türkiye team with actionable insights, better tenant satisfaction tracking, and faster financial reconciliation across departments.
Collaboration & communication
Conclusion
Emaar Türkiye partnership with Workiom constitutes a strong and crucial step toward digitized and smart maintenance of facilities. Through Workiom's Solution, Emaar has not only optimized the operational process but also brought about the levels of satisfaction of tenants.
What is notable is the fact that the manifestation of technology and the real estate sector can be stated as proof of the fact that technology can be an indispensable part of the real estate sector. That is reducing unnecessary information and confirmations across various teams. In this case, such partnership shows the way how development for other companies and their product can be recognized by customers in many aspects of operations.
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